Produktschulungen

Potenziale voll ausschöpfen

Track contacts in real time and distribute them intelligently to your employees - with skill-based routing. Thanks to the consideration of your SLAs and dynamic reprioritization, all tasks are processed on time. And to ensure that your employees can fully focus on their tasks, the single-push process is used.

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Schulungen mit sinnvollem Mix aus Theorie und Praxis

Hohe User-Akzeptanz von neu eingeführter Software

Signifikante Produktivitäts-Steigerung

Skills for your employees

Introducing new software significantly changes the day-to-day work of employees. Professional training courses help them to settle in and provide them with the know-how they need to make optimal use of the new working environment. With a range of modules, we ensure that every employee gets exactly the support they need:

Before the rollout

Classroom Training
Live Online Training
Computer Class
Change Training for Managers and Multipliers

During the rollout

Consultation Hours
On-Site Assistance

After the rollout

Evaluation Queries
In-Depth Coaching
Web-based training for the company intranet

From Consulting to Realization

To ensure that we provide your employees with the best possible training, we work with you to develop a concept that we can use as a basis for the training – whether it is for end users, administrators, supervisors or multipliers.

1. Die Grundlage für Ihre personalisierte Schulung

In an initial discussion, we identify your specific requirements and goals in order to develop an individual training concept for our product solutions. We determine the prior knowledge of the participants, the preferred learning methods and the specific learning objectives that you want to achieve. We discuss which aspects of our products are particularly important and how these can be optimally conveyed. This comprehensive analysis forms the basis for the creation of an initial training concept that is tailored to your individual needs and those of your participants.

2. Abstimmung und Finalisierung

In a second meeting, we present our concept to you and review the planned content and methods together. All open questions are clarified and any necessary adjustments are made to optimize the concept. After successful finalization and scheduling, our experts then conduct the training.

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